SHIPMENT & RETURN
Shipping is fulfilled by DHL & FedEx - our exclusive logistics partners. We process and ship all orders during our general business hours. These hours are Monday to Friday from 8:00 (CET) to 18:00 (CET) (with the exception of legal holidays).
In case of the exercise of the legal right of cancellation, in accordance with the section 6, the following regulation applies for the costs of returning goods: the clients from Germany can use our free return service.* Clients from all other countries have to bear the costs of return delivery themselves and are responsible of the return delivery until the package arrival in our storage center.
*excluded are orders from the following days 14.01.2021, 15.01.2021 - 16.01.2021.
The return address:
c/o AC Brands GmbH
Feldheider Straße 37
It takes 1-2 business days for orders before 12:00 AM. If the order ist placed for an express delivery after 12:00 AM on the perceding day, the delivery will be increased by one business day.
Due to the current COVID-19 situation the shipping time of some orders may be delayed.
Currently there are restrictions for shipping to Italy, Czech Republic, Ireland, Belgium, Greece and USA.